General Frequently Asked Questions
1. How do I create an account?
To create an account, simply click “Start Here”. Enter the required information and click the “Save” button. When your information is saved, your rewards account will be created and you will be welcomed into the rewards site.
2. Do I need an email address for an account?
Yes, you must have an email address to create an account.
3. Does my account ever expire?
No, your account never expires.
4. What if I forget my password?
Simply click the “Sign In” button and enter your email address after “Forgot your Password?” Click “Submit” and a new password will be emailed to you to use to log in.
5. How do I earn points?
Earn points by referring friends and family to westbury bank!
You can earn extra points by using westbury bank rewards online eMerchant link when shopping online! Go to the rewards website and click on "Shop Online". By making purchases online through the links provided on the rewards website, you will earn the number of points indicated by each merchant. Your points will be emailed to the email address stored in your account information approximately 45 days after the end of the month of purchase.
6. What is a certificate?
Every time you qualify, points will be issued in the form of a certificate. Certificates are mailed out periodically during the year, and you will add the points to your account with these certificates.
7. How do I enter a certificate into my account?
Log in to your rewards account and click “Rewards” and “Certificates”. Enter your certificate number and click Enter. Please note that certificates use only numbers 0 through 9 and letters a, b, c, d, e, f.
8. How do I view my point balance?
When you log into the system, your current point balance will be displayed in the top left corner.
9. Do points expire?
The expiration date on the points is noted on the certificate. Points will be invalid at 12AM on that date, and cannot be redeemed for a prize. Their value will become 0.
10. What if I lose or misplace my certificate?
Unfortunately, we have no way of tracing your certificate number once it has been issued to you, so we cannot replace lost or stolen certificates. We do apologize for any inconvenience. We suggest that you enter your certificate number into your online Rewards account upon receipt. Once the points are deposited into your online Rewards account, you can feel free to discard your paper certificate.
11. How do I redeem points for a prize?
You can redeem prizes by clicking on the “Rewards” button. Search for products by category, number of points, or by keyword. Simply click on the prize you wish to order and click “Order”. Verify the shipping information and click the submit button. Then, confirm your order. Most gifts are shipped to arrive within 3 weeks.
12. Can I send my prize to someone other than myself?
Yes, simply enter a different address in the shipping information and your prize can be sent to someone else.
13. Do you ship to PO Boxes?
Yes, many of our prizes can be shipped to PO Box addresses. However, if you select a prize that is shipped via FedEx Ground you will be prompted to enter a physical address for delivery, as FedEx does not deliver to PO Box addresses.
14. How do I contact customer service?
Click Contact Us for the email address and phone number to our Customer Service department.
15. Why is my online banking log-in not working on this site?
Your login and password for your account on this site are not the same as your login and password for online banking through your financial institution. We allow certificates from multiple accounts and multiple account holders to be deposited into a single rewards account so you can redeem for a gift faster (in other words, you can “pool” certificates in our program), so your checking account is not tied to your rewards account. Please create a new account and password for logging points, online shopping and redeeming points.